Jun 30, 2016

Deloitte Associate Analyst Job Openings 2016 For freshers In Hyderabad


Deloitte associate analyst jobs openings 2016 for freshers in Hyderabad. Deloitte hiring freshers Customer Service position. Vacancies in Deloitte for Analyst positions.
Deloitte Job Openings

About The Deloitte Company:

We are one of the leading professional services organisations in India offering a range of consulting services across five major cities - Mumbai , Delhi, Chennai, Bangalore and Baroda. Whether you are seeking to enhance & develop local business, expand into new markets or invest in India, we can work with you in achieving your business vision. When you come to us, you get the kind of global thinking that helps us approach business challenges more broadly and deeply, bringing greater value to our clients.

Deloitte Job Openings Details:

Company Name: Deloitte  

Qualification: Any graduate

Experience: 0 - 1 years

Job Location: Hyderabad 

Job Role: Associate Analyst - Customer Service

Industry Type: IT

Responsibilities:

  • Operations
  • Create, monitor and close Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation (SLE)
  • Manage Live Chat’s
  • Contribute knowledge articles
  • Manage support queues, including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams
  • Ensure customer satisfaction by proper escalation within a quick turnaround time
  • Answer inquiries in the areas of content, learning organization and contacts,where to find certain learning information, e-learning guide, etc
  • Redirect inquiries about systems and functionality to appropriate resources within a tracking system
  • Participate in systems Testing as and when required
  • Participate in firm & process initiatives as needed

Education and Experience:

  • Has 0-1 years of customer service experience through Email and Live Chat support
  • Strong written and verbal communication skills (must be an effective communicator)
  • Excellent customer service skills; ability to interact with customers directly globally
  • Basic to intermediate capabilities in word-processing, spreadsheet and other PC software, as well as with Email and the internet
  • Ability to prioritize time and work on multiple tasks with ongoing deadlines
  • Interpersonal skills and ability to interact well with multiple departments
  • Self-starter; highly motivated to learn new skills.

Skills:

  • In depth understanding of Saba LMS and experience working on system upgrades from one version to other is mandatory.
  • Systemic problem solver, implementing solutions to solve root cause problems.
  • Easily learns new skills and techniques and has an aptitude for understanding functional and technical process details.
  • Assertive,energetic, and a self-starter. Able to prioritise time and work on multiple tasks with ongoing deadlines.
  • Continuously seeksto enhance skills and improve one’s performance
  • Able to handle multiple,complex priorities and balance theneeds of each according to business impact.
  • Strong written, oral, communications and facilitation skills.
  • Conveys information in understandable terms at all levels of the organization and through proper channels.
  • Proven analytical skills with strong attention to detail.
  • Proficiency with Microsoft Excel, Access, Word,Visio, and PowerPoint required.
  • Experience working in a virtual environment where the individual works with teams in other locations and different time zones.

Deloitte Selection Process:

  • Aptitude Test
  • Technical Interview
  • HR Interview

Document Required (Original and Photocopies):

  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years’ mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume

How To Apply For Deloitte Recruitment 2016:

Deloitte Jobs apply link: Apply Here

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