Jul 10, 2016

Allscripts Hiring Freshers From BE,BTech Computer science/IT 2016 Batch For Associate Technical Support


Allscripts Hiring Freshers From BE,BTech Computer science/IT 2016 Batch For Associate Technical Support position. Graduate Technical Support vacancies in Pune.
Allscripts offCampus Drive 2016

About Allscripts Company:

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Allscripts offCampus Drive 2016 Details:

Company Name: Allscripts

Qualification: Any Graduate

Experience: 0 - 2 Years

Job Location: Pune

Job Role: Associate Technical Support

Industry Type: IT - Software

Job Description:

The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). 
The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.

Job Responsibilities:

  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Stay abreast of current technology in products, design changes, and new products offered
  • May travel to client site in order to resolve extremely complex customer and product issues

Education Qualification:

Academic and Professional Qualifications:
  • Associate's or Bachelor's degree in computer science/IT or equivalent, relevant work experience
  • Professional Certification such as MCITP or MCP preferred
Experience:
0 - 2 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products

Travel Requirements:
Minimal Travel may be required

Working Arrangements:
Able and willing to work on shifts or to be on an after hours beeper rotation

AllScripts Selection Process:

  • Aptitude Test
  • Technical Interview
  • HR Interview
  • Document Required (Original and Photocopies):
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years’ mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume

How To Apply For AllScripts Recruitment 2016: Apply Here

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