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May 29, 2016

Wingify Software BE,BTech,MCA Freshers Job Openings 2016

Wingify Software BE,BTech,MCA Freshers Job Openings 2016. Wingify Software Hiring Graduates For Customer Support Engineer Position.

Wingify Software BE,BTech,MCA Freshers Job Openings 2016.

About Wingify Software:

Wingify, a Delhi based fast-growing software company, makes Visual Website Optimizer (VWO), leading tool that helps marketing professionals increase sales and conversions on their websites using a  variety of techniques such as A/B testing, behavioral targeting, heatmaps, usability testing, etc. VWO is used by 4000+ businesses across 80+ countries, and the customer base includes big brands like Microsoft, AMD, GE, and Walt Disney internationally, and close to home, companies like Jabong.com, cleartrip.com and MakeMyTrip.

Wingify Software Job Details:

Website address: www.wingify.com

Company Name: Wingify Software Pvt. Ltd

Designation : Customer Support Engineer

Qualification: B.Tech/B.E

Experience : 2 - 4 yrs

Salary: 8 Lacs

Location: New Delhi

Apply Mode: Online

Job Details:

  • Serves as an expert on VWO and associated web technologies.
  • This is a high-profile customer-facing technical role to find solutions to issues faced by customers with the products and help them work through technical difficulties.
  • Customer support engineer is the technical interface between the customers and VWO’s Development/QA and Product management teams.
  • Research, diagnose, troubleshoot and idenify solutions to resolve customer issues.
  • Regular and proactive follow ups with customers with recommendations, workarounds, updates, and action plans.
  • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
  • Create internal or external knowledgebase articles/whitepapers.
  • Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.

Skills Required:

  • Prior experience of supporting enterprise customers is a must.
  • Good understanding of web applications, HTML, JavaScript, and CSS.
  • Outstanding communication, understanding and writing skills.